JP Morgan's Adrienne Mak Barred Over Claims She Used Personal Email, Cell Phone to Communicate With Customers

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FINRA barred former JP Morgan (Hacienda Heights, CA) broker Adrienne Jamie Mak after she failed to cooperate with an investigation into claims she added a customer's initials to a form and used her personal e-mail address and cell phone to communicate with JP Morgan customers, outside of the scope of the firm's supervision and in contravention of industry rules.

According to the Settlement Order #2018058657802, Adrienne Mak (CRD #5656269) refused to respond to several requests for information surrounding JP Morgan's May 2018 decision to terminate Mak after she purportedly admitted to using her personal e-mail and cell phone to communicate with clients in contravention of firm policy.

Furthermore, Mak allegedly admitted to adding a customer's initials to a change on an investment switch letter.

Mak, whom FINRA first suspended in 2018 before converting the suspension to a permanent bar in 2020, lists additional employment in her file with Wamu Investments.

Regulators have long warned of the dangers of communicating outside the scope of a firm's supervision, such as through a broker's personal e-mail address or cell phone calls and text messages.

Such e-mail violations featured prominently in recent fraudulent schemes such as Future Income Payments (FIP) and Woodbridge Group of Companies, where selling away misconduct was enabled by the inability of FINRA-registered firms to conduct adequate oversight and supervision of its rogue representatives.

If you have invested with ex-JP Morgan representative Adrienne Jamie Mak in Southern California or with any broker or financial adviser whose correspondence from a personal e-mail address or whose attempt to sell away or conduct investment business outside the scope of supervision of their FINRA-registered firm has proven harmful to your investments or interests due to lack of adequate oversight, such as the detection of red flags or unsuitable transactions, please call an experienced FINRA arbitration attorney at The Law Offices of Jonathan W. Evans & Associates at (800) 699-1881 for an investigation and consultation.